SHIPPING & DELIVERY
We ship anywhere in the United States and most places internationally. Orders will shiped within 3-5 business days (unless otherwise noted). All items are carefully packaged and shipped via United States Postal Service (USPS) priority mail including tracking. International items are shipped USPS Parcel Post Mail with a tracking number. Please allow 7-10 days for arrival. Once you have placed your order you will receive a confirmation email receipt. As soon as we've shipped your item, you will receive another email notifying you that it has been shipped. We do not refund for lost or stolen packages.
If you need your item by a specific date, just contact us – we'd be happy to expedite the shipping of your item if possible.
We accept exchanges/store credit for items purchased within 21 days from primitiveforms.com. We cannot accept returns at this time. Items exchanged must be in a new condition with tags in place. Shipping charges may apply.
We will repair items purchased through primitiveforms.com if the item was purchased within 60 days and is broken due to craftsmanship. If the item was broken due to no fault of Primitive Form's craftsmanship or materials – the item is subject to a repair fee. Primitive Forms is not responsible for shipping charges on repair items. For any questions or to inquire about a repair, please email email@example.com.
Due to the one-of-a-kind nature of many of our pieces, we cannot guarantee we can repair every piece made in the collection.
Items purchased through other retailers must be returned for repair to the store where the item was purchased. They will request a repair tracking number and have it shipped to us directly.
We welcome your ideas, and are happy to take on custom orders within our capabilities should our schedule allow. Please feel free to contact us with your ideas and we'll talk about making it happen!
Prices are subject to change due to fluctuations in the precious metals market. Please note that sales, promos, and coupon codes are only valid during the dates as stated in the offer and we are unable to do any price adjustments. Sale items are non-returnable and non-refundable. If you purchase an item that goes on sale at a later date, we are not able to honor the lower price.
Email is the most efficient way to get your questions answered regarding orders firstname.lastname@example.org
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